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Contracts and Quality

Contractual documents

Services Charter

Quality indicators

Objectives and results

Standard services

Contractual documents

Contractual documents in force

M7.1CGC - General Contract Terms
M7.1A - Special Terms of Contract - Telephony and Electronic Communication
M7.1A - Special Terms of Contract - Housing and Co-location
M7.1A - Special Terms of Contract - Hosting Email Domains

Contractual documents 3 April 2009 -> September 14, 2010

M7.1CGC - General Contract Terms
M7.1A - Special Terms of Contract - Telephony and Electronic Communication
M7.1A - Special Terms of Contract - Housing and Co-location
M7.1A - Special Terms of Contract - Hosting Email Domains

Contractual documents May 15, 2005 -> 2 April 2009

M7.1CPC - Special Terms of Contract - Telephony
M7.1CGC - General Terms of Contract
M7.1CGC PR - General Terms of Contract

Services Charter

Unidata Services Charter 2018
Unidata Services Charter 2017
Unidata Services Charter 2016
Unidata Services Charter 2015
Unidata Services Charter 2014
Unidata Services Charter 2013
Unidata Services Charter 2012
Unidata Services Charter 2011
Unidata Services Charter 2010
Unidata Services Charter 2009

Landline telephony quality indicators

Telefonia Unidata indicatori 1° semestre 2018
Unidata annual telephony indicators 2017
Unidata telephony indicators 2nd half of 2017
Unidata telephony indicators 1st half 2017
Unidata annual telephony indicators 2016
Unidata telephony indicators 2nd half 2016
Unidata telephony indicators 1st half 2016
Unidata annual telephony indicators 2015
Unidata telephony indicators 2nd half 2015
Unidata telephony indicators 1st half 2015
Unidata annual telephony indicators 2014
Unidata telephony indicators 2nd half 2014
Unidata telephony indicators 1st half 2014
Unidata annual telephony indicators 2013
Unidata telephony indicators 2nd half 2013
Unidata telephony indicators 1st half 2013
Unidata annual telephony indicators 2012
Unidata telephony indicators 2nd half 2012
Unidata telephony indicators 1st half 2012
Unidata annual telephony indicators 2011
Unidata telephony indicators 2nd half 2011
Unidata telephony indicators 1st half 2011
Unidata annual telephony indicators 2010
Unidata telephony indicators 2nd half 2010
Unidata telephony indicators 1st half 2010
Unidata telephony 1 year 2009 indicators
Unidata telephony indicators 2nd half 2009
Unidata telephony indicators 1st half 2009

Electronic communication quality indicators

Comunicazione Elettronica Unidata indicatori 1° semestre 2018
Unidata electronic communication indicators 2017
Unidata electronic communication indicators 2nd half 2017
Unidata electronic communication indicators 1st half 2017
Unidata annual electronic communication indicators 2016
Unidata electronic communication indicators 2nd half 2016
Unidata electronic communication indicators 1st half 2016
Unidata annual electronic communication indicators 2015
Unidata electronic communication indicators 2nd half 2015
Unidata electronic communication indicators 1st half 2015
Unidata annual electronic communication indicators 2014
Unidata electronic communication indicators 2nd half 2014
Unidata electronic communication indicators 1st half 2014
Unidata annual electronic communication indicators 2013
Unidata electronic communication indicators 2nd half 2013
Unidata electronic communication indicators 1st half 2013
Unidata annual electronic communication indicators 2012
Unidata electronic communication indicators 2nd half 2012
Unidata annual electronic communication indicators 2011
Unidata electronic communication indicators 2nd half 2011
Unidata electronic communication indicators 1st half 2011
Unidata annual electronic communication indicators 2010
Unidata electronic communication indicators 2nd half 2010
Unidata electronic communication indicators 1st half 2010

Call Center quality indicators

Call Center Unidata indicatori 1° semestre 2018
Unidata annual Call Center indicators 2017
Unidata Call Center indicators 2nd half 2017
Unidata Call Center indicators 1st half 2017
Unidata annual Call Center indicators 2016
Unidata Call Center indicators 2nd half 2016
Unidata Call Center indicators 1st half 2016
Unidata annual Call Center indicators 2015
Unidata Call Center indicators 2nd half 2015
Unidata Call Center indicators 1st half 2015
Unidata annual Call Center indicators 2014
Unidata Call Center indicators 2nd half 2014
Unidata Call Center indicators 1st half 2014
Unidata annual Call Center indicators 2013
Unidata Call Center indicators 2nd half 2013
Unidata Call Center indicators 1st half 2013
Unidata annual Call Center indicators 2012
Unidata Call Center indicators 2nd half 2012
Unidata Call Center indicators 1st half 2012
Unidata annual Call Center indicators 2011
Unidata Call Center indicators 2nd half 2011
Unidata Call Center indicators 1st half 2011
Unidata annual Call Center indicators 2010
Unidata Call Center indicators 2nd half 2010
Unidata Call Center indicators 1st half 2010
Unidata annual Call Center indicators 2009
Unidata Call Center indicators 2nd half 2009

Objectives and results

iu.1tc - Unidata - 2018 Objectives - 2017 Results
iu.1tc - Unidata - 2017 Objectives - 2016 Results
iu.1tc - Unidata - 2016 Objectives - 2015 Results
iu.1tc - Unidata - 2015 Objectives - 2014 Results
iu.1tc - Unidata - 2014 Objectives - 2013 Results
iu.1tc - Unidata - 2013 Objectives - 2012 Results
iu.1tc - Unidata - 2012 Objectives - 2011 Results
iu.1tc - Unidata - 2011 Objectives - 2010 Results
iu.1tc - Unidata - 2010 Objectives - 2009 Results
iu.1tc - Unidata - 2009 Objectives - 2008 Results

Telephony standard services (Annex 13 to Resolution 254/04/CSP as amended)

iu.1tc - Unidata - Ann. 13 Telephony 2018
iu.1tc - Unidata - Ann. 13 Telephony 2017
iu.1tc - Unidata - Ann. 13 Telephony 2016
iu.1tc - Unidata - Ann. 13 Telephony 2015
iu.1tc - Unidata - Ann. 13 Telephony 2014
iu.1tc - Unidata - Ann. 13 Telephony 2013
iu.1tc - Unidata - Ann. 13 Telephony 2012
iu.1tc - Unidata - Ann. 13 Telephony 2011
iu.1tc - Unidata - Ann. 13 Telephony 2010
iu.1tc - Unidata - Ann. 13 Telephony 2009

Electronic communication standard services (Annex 6 to Resolution /08/CSP as amended)

u.1tc - Unidata - Ann. 6. Electronic Communication 2018
iu.1tc - Unidata - Ann. 6. Electronic Communication 2017
iu.1tc - Unidata - Ann. 6. Electronic Communication 2016
iu.1tc - Unidata - Ann. 6. Electronic Communication 2015
iu.1tc - Unidata - Ann. 6. Electronic Communication 2014
iu.1tc - Unidata - Ann. 6. Electronic Communication 2013
iu.1tc - Unidata - Ann. 6. Electronic Communication 2011
iu.1tc - Unidata - Ann. 6. Electronic Communication 2012
iu.1tc - Unidata - Ann. 6. Electronic Communication 2010
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