Services Regulations

User transfer processes

AGCOM Resolution 4/99/CIR - Rules for the provision of number portability (SPP)
AGCOM Resolution 274/07/CONS - Amendments and additions to Res. 4/09/CIR
AGCOM Circular 09/04/08 - Procedures for implementing Res. 274/07/CONS
AGCOM Resolution 68/08/CIR - Provisions regarding daily order processing capacity
AGCOM Resolution 41/09/CIR - additions and amendments to Res. 274/07/CONS (portability)
AGCOM Resolution 52/09/CIR - additions and amendments to Res. 274/07/CONS (Secret code)
AGCOM Circular 26/02/10 - Measures implementing Res. 52/09/CIR
AGCOM Resolution 35/10/CIR - additions and amendments to Res. 41/09/CIR (NP Code)

User/operator disputes

AGCOM - Procedures in disputes between users and operators
AGCOM Resolution 173/07/CONS - Approval of dispute settlement regulations
AGCOM Annex 1 to Resolution 173/07/CONS - Dispute settlement rules

Publication in telephone directories

Law decree 135 of 25 September 2009 - Amended art. 130 subsection 3 bis, ter, quater of legislative decree 196/2003
Presidential Decree no. 178 of 7 September 2010
M7.2S_Rev2_Information and request forms for publication in landline telephone directories
Request form to Privacy Authority for registration in Pubblico Registro delle Opposizioni (anti-sales and marketing calls Register)

Processing of personal data: privacy protection

Information area relating to Unidata personal data processing (Privacy Protection)
M7.1X Rev.2 of 25/05/2018 - (Extended) information on personal data processing
Exercising rights pursuant to art. 7 of Legislative Decree 196/03 - M7.2T_Rev1_Richiesta_Traffico_Tel_uscente
Exercising rights pursuant to art. 7 of Legislative Decree 196/03 - M7.2DI_Rev0_Esercizio_Diritti_Art_7_Privacy

Consumers’ rights in the electronic communications services market

LEGISLATIVE DECREE 206/2005 - CONSUMER CODE - 2012 version
AGCOM GENERAL DOCUMENT - January 2011 - GENERAL GUIDELINES 201
AGCOM GENERAL DOCUMENT - March 2012 - GENERAL GUIDELINES 2012
ELECTRONIC COMMUNICATIONS CODE - Legislative Decree 259/2003 (Text)
ELECTRONIC COMMUNICATIONS CODE - Legislative Decree 259/2003 (Annexes)

Incentives for blind and deaf persons pursuant to resolution 46/17/cons

How to access incentives

Call from landline phone to Sales Assistance Service (toll-free no. 800 609 000) or request using the form available in the “Forms” Section (only available in Italian) within the terms given below.

The Client,

      • in order to receive a 50% reduction in the monthly fee on Internet and telephony offers pursuant to art. 4 subsection 1 of AGCOM Resolution no. 46/17 / CONS;
      • The undersigned, aware that false statements, falsified documents and the display or use of false documents or documents containing data that are no longer true are punished by the Criminal Code and by special laws on the matter.

shall declare he/she is in possession of the requisites set forth in AGCOM Resolution no. 46/17/CONS, in particular indicating one of the following two conditions:

      • the condition of deafness, under Article 1, paragraph 2 of Law no. 381 of 1970, as amended, or of total or partial blindness, pursuant to articles 2 or 3 of Law 138 of 2001, attaching a photocopy of medical certification proving the deafness or total or partial blindness, issued by the competent public health assessment committee.
      • that in the household unit there is a totally blind, partially blind or deaf person, attaching a photocopy of medical certification proving the deafness or total or partial blindness, issued by the competent public health assessment committee, and certification on the composition of the household unit.

Also bearing in mind that:

      • the conditions to take advantage of the economic benefit start:
      1. from the day the application is filed complete with the required documentation if the subscription contract is already in place;
      2. from the day of activation of the Internet access connection and/or activation of the voice service if it is a new activation.

 

      • Failure to satisfy any one of the above requirements, resulting in forfeiture of the benefit, must be promptly communicated to Unidata by PEC (certified email), fax or registered mail to the following addresses:

 

– PEC regolamentazione@pec.unidata.it
– Fax 06 40404002
– Registered mail addressed to Unidata SpA – v.le AGEiffel, 100 – 00148 Rome (RM)

 

      • Unidata may carry out at any time, possibly with the assistance of appointed third parties, the controls required by current regulations regarding the truthfulness of declarations made by the declarant;
      • That these subsidised conditions are usable with reference to a single landline telephone user, undertaking to comply with the aforementioned limit for the entire duration of the offer.